At Norfrox, protecting your privacy is one of our core commitments. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, products, software, and professional services.

We are committed to processing your information responsibly, transparently, and in accordance with applicable data protection laws. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Last updated: June 2026

We collect information you provide voluntarily when you contact us, register for our services, or use our platforms. This includes:

• Identification Data: name, surname, email address, phone number.
• Company Data: company name, industry, job title.
• Usage Data: how you interact with our websites and services.
• Technical Data: IP address, browser type, operating system, device information.

We may also collect information from public sources or third parties with your consent.

We use your information for the following purposes:

• Service Delivery: providing our services, technical support, and customer service.
• Continuous Improvement: analyzing usage to improve and adapt our products.
• Communications: sending relevant information about our services, news, and offers (with your consent).
• Legal Compliance: fulfilling legal and regulatory obligations.

We do not sell or share your personal data with third parties for commercial purposes without your explicit consent.

We process your personal data based on one or more of the following legal grounds:

• Performance of a Contract: when necessary to provide services you have requested.
• Legitimate Interest: for improving our services, security, and analytics.
• Legal Obligation: when required by law or regulation.
• Consent: for marketing communications (where you have provided explicit consent).

We use cookies and similar technologies to improve website performance, remember user preferences, analyze traffic, and better understand how visitors interact with our services.

These technologies may include first-party cookies, analytics providers, and performance monitoring tools. You can control cookie preferences through your browser settings.

We currently use the following analytics providers:

• Google Analytics – for website traffic analysis
• Cloudflare Analytics – for performance monitoring

We may share your information with trusted third parties to help us deliver our services, process data, and manage our infrastructure. These include:

• Hosting and infrastructure providers
• Analytics and monitoring platforms
• Communication and email delivery services

All third-party service providers are contractually obligated to protect your data and comply with applicable privacy laws.

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

Retention periods vary depending on the type of data and the purpose of processing. For example, we may retain contact information for up to 5 years after your last interaction with us for customer relationship purposes.

At Norfrox, data security is a priority. We implement technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure.

• Data Encryption: encryption in transit and at rest for sensitive data.
• Access Controls: restricted access to your data only for authorized personnel.
• Continuous Monitoring: regular audits and monitoring to detect and prevent security incidents.

Despite our measures, no system is 100% secure. We encourage you to also take precautions to protect your information.

Your information may be processed or stored in countries outside your jurisdiction. Whenever international transfers occur, we implement appropriate safeguards to ensure your data remains protected.

These safeguards may include standard contractual clauses, adequacy decisions, or other mechanisms recognized by applicable data protection laws.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you.
• Rectification: correct inaccurate or incomplete data.
• Deletion: request deletion of your data when it is no longer needed.
• Restriction: restrict processing of your data in certain cases.
• Portability: receive your data in a structured format and transfer it to another controller.

To exercise these rights, please contact us at: [email protected]

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable legislation. We will notify you of any significant changes through our website, via email, or through a notice on our services.

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Last updated: June 2026

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

Privacy Officer
Norfrox Software Engineering
Email: [email protected]

We will respond to your inquiry as soon as possible, and in any case within the timeframes established by applicable law.