How can we help?

1. Request a Quote

Complete our contact form with a brief description of your project. We'll review your requirements and respond within 24 hours with an initial proposal and estimated pricing.

2. Initial Deposit (50%)

Once you approve the proposal, we require a 50% upfront payment to begin the project. After the deposit is received, we start the planning, design, and development process.

3. Development & Reviews

Throughout development, we'll share regular progress updates and working versions of your project. You'll have the opportunity to review the work and request revisions according to the agreed project scope.

4. Final Payment & Delivery

Once development, testing, and final approval are complete, the remaining 50% balance is due. After payment is received, we deliver all source code, documentation, credentials, and project assets.

5. Flexible Payment Options

For eligible projects, we offer flexible installment payment plans. If you'd like to split your project into multiple payments, let us know during the quotation process, and we'll discuss the available options.

Domain Registration

We purchase and register your domain on your behalf. The domain cost is included in your project quotation. You simply choose the name, and we'll register it and provide you with full ownership and access credentials upon project completion.

Hosting Setup

We configure your hosting environment using trusted cloud providers such as AWS, DigitalOcean, or other platforms that best fit your project's requirements. We handle deployment, server configuration, and security best practices from day one.

SSL Certificate

Every website we deploy includes an SSL certificate to encrypt communications and keep your visitors' data secure. We also configure automatic renewals whenever supported by your hosting provider.

Business Email

We can create professional email accounts using your domain (for example, [email protected]). We'll configure the email service and provide all the credentials needed to access it from your preferred email client.

Renewal Management

If we manage your infrastructure, we'll monitor upcoming domain and hosting renewals and notify you well in advance to help prevent service interruptions and unexpected downtime.

Payment Methods

We accept bank transfers for all projects. PayPal payments are also available upon request. All payments are made directly to Norfrox, with no intermediaries involved.

Payment Schedule

50% upfront payment before development begins.
50% final payment upon project completion and before the delivery of all credentials, documentation, and source code.

Flexible Payment Options

For eligible projects, we offer installment payment plans. If you're interested in splitting your project into multiple payments, simply let us know during the quotation process.

Invoices

We provide invoices for every payment made. If your business requires an invoice, simply provide your billing information when completing your payment, and we'll issue it accordingly.

Payment Records

We keep a complete record of all project payments. If you ever need an additional receipt or payment confirmation, contact us at [email protected], and we'll be happy to assist you.

Access Credentials

Once the project is completed and the final payment has been received, you'll receive a document containing all project credentials, including:

• Website administration panel (username and password).
• Hosting account access (cPanel or equivalent control panel).
• Domain registrar credentials.
• Business email accounts and SMTP configuration details.
• Source code repository access (GitHub, GitLab, or equivalent).
• Technical documentation and user guides.

Important: We recommend changing all passwords after receiving your credentials.

Source Code

You receive the complete source code for your project, along with the documentation required to maintain, deploy, or expand the application independently in the future.

User Documentation

We provide clear documentation and step-by-step guides so you can confidently manage your website, software, or platform without requiring advanced technical knowledge.

Secure Development Practices

We follow industry-recognized security standards, including the OWASP Top 10, to protect your application against common threats such as XSS, SQL Injection, CSRF, and other vulnerabilities. Security reviews and testing are performed throughout the development process.

Data Protection

We treat your information with strict confidentiality and implement security measures to protect your data. We never share your information with third parties without your explicit consent.

Backups & Recovery

We perform regular backups of your website or application to minimize data loss in the event of an incident. Recovery procedures are designed to restore your services as quickly as possible.

Authentication & Access Control

Whenever possible, we implement Two-Factor Authentication (2FA), enforce strong password policies, and configure role-based access controls to protect administrative accounts and sensitive information.

Reporting a Security Issue

If you believe you've discovered a security vulnerability or suspect your website or application has been compromised, contact us immediately at [email protected]. Our team will investigate the issue promptly and, when applicable, provide the necessary fixes under your support or maintenance agreement.

Support Channels

You can reach our team through:

• Email: [email protected]
• WhatsApp: +52 449 539 5074 (response within 30 minutes during business hours).
• Contact Form: Available on our support page.

Response Times

We provide an initial response within 4 business hours. For critical incidents (website downtime, major system failures, or security issues), we respond within 1 hour.

Maintenance & Updates

We offer ongoing maintenance plans that include security updates, performance optimization, content revisions, bug fixes, and priority technical support.

How to Report an Issue

Send an email to [email protected] with the subject line "INCIDENT - [Your Project]" and provide as much detail as possible about the issue. Including screenshots or error messages will help us resolve it faster.

My Website Won't Load

Possible causes: DNS propagation delay, server outage, or application errors.

Step-by-step solution:

1. Check your internet connection.
2. Try accessing the website from another device or network.
3. Wait 5–10 minutes if you recently updated your DNS records.
4. Contact our support team if the issue persists.

SSL Certificate Error

Possible causes: Expired SSL certificate or incorrect server configuration.

Step-by-step solution:

1. Verify that your device's date and time are correct.
2. Restart your browser or try using an incognito/private window.
3. If the issue continues, contact us so we can inspect or renew the certificate.

Email Is Not Working

Possible causes: Incorrect SMTP configuration or a blocked email account.

Step-by-step solution:

1. Verify that your login credentials are correct.
2. Check the SMTP settings (Port 587 with TLS or Port 465 with SSL).
3. If you're using Gmail or Outlook, additional security permissions may be required.

403 Error – Forbidden

Possible causes: Incorrect file permissions, blocked IP address, or restricted access.

Step-by-step solution:

1. Make sure you have permission to access the requested page.
2. If you're the administrator, review your security and permission settings.
3. Contact us if the problem keeps occurring.

404 Error – Page Not Found

Possible causes: Incorrect URL, deleted page, or outdated link.

Step-by-step solution:

1. Double-check that the URL is spelled correctly.
2. Verify whether the page has been moved or removed.
3. If it's an internal issue, contact us so we can fix the broken links.

500 Error – Internal Server Error

Possible causes: Server-side application errors or insufficient server resources.

Step-by-step solution:

1. Restart the server (if you have access).
2. Review the server logs to identify the source of the error.
3. If you cannot resolve it, contact our support team and include the full error message.

DNS Records Not Propagating

Possible causes: High TTL values or recent DNS changes.

Step-by-step solution:

1. Allow up to 48 hours for full DNS propagation.
2. Check your DNS records using tools such as whatsmydns.net.
3. If propagation takes longer than 48 hours, contact us to verify your DNS configuration.